Business Operations Specialist
GE Healthcare
Bucharest, Bucharest, Romania
3 zile în urmă

Role Summary :

  • The Business Operations Specialist will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as service contract execution;
  • install base data entry and service offers.

    Essential Responsibilities :

  • Responsible for first class communication and coordination of external customers and internal Field Service organization and service job dispatch.
  • Responsible for driving the overall execution of GE Healthcare's customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts.
  • This may include field communications and verification along with contract submission pre-work.

  • Responsible for timely and accurate billing of customers for contract and non-contract services.
  • Maintain Install database accuracy by supporting field team and external customers via phone and email.
  • Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
  • Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
  • Manage local purchases and cost allocation (vendor creation, PO creation / management, Invoice booking).
  • Responsible for Service Offers and Tenders activities.
  • Qualifications / Requirements :

  • Minimum College degree in related field (management studies, logistics, economics, etc.) or equivalent knowledge / experience.
  • Experience working in a similar type role in an Operations capacity.
  • Excellent verbal, written, and communication skills in both Romanian and English.
  • Proficient in the soft skills necessary to be an effective project manager.
  • Negotiation skills / experience.
  • Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.
  • EU Work Permit.
  • Desired Characteristics :

  • Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels.
  • Ability to develop and execute priorities and approaches to meet objectives.
  • Results driven.
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