Role Summary :
The Business Operations Specialist will take on a multifaceted role ensuring both first class communication with Customers and Field Engineers, as well as internal processes such as service contract execution;
install base data entry and service offers.
Essential Responsibilities :
Responsible for first class communication and coordination of external customers and internal Field Service organization and service job dispatch.
Responsible for driving the overall execution of GE Healthcare's customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts.
This may include field communications and verification along with contract submission pre-work.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Maintain Install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Manage local purchases and cost allocation (vendor creation, PO creation / management, Invoice booking).
Responsible for Service Offers and Tenders activities.
Qualifications / Requirements :
Minimum College degree in related field (management studies, logistics, economics, etc.) or equivalent knowledge / experience.
Experience working in a similar type role in an Operations capacity.
Excellent verbal, written, and communication skills in both Romanian and English.
Proficient in the soft skills necessary to be an effective project manager.
Negotiation skills / experience.
Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments.
EU Work Permit.
Desired Characteristics :
Excellent analytical and communication skills with the ability to communicate with employee and customers at all levels.
Ability to develop and execute priorities and approaches to meet objectives.