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Customer Success Manager EMEA - JAVA Sales-21000AO8Applicants are required to read, write, and speak the following languages : English
Oracle Java is the top development platform in the industry. With the success of the platform, the Java Sales organization is expanding and currently seeking a Customer Success Manager (CSM) for the Oracle Java SE Subscription business.
The CSM will be responsible for a set of large Enterprise and / or Public Sector accounts in a number of countries in the EMEA region.
This role is strategically important to the continued success of the Java platform. In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction.
To this end, your focus will be on existing customers’ success as well as overall customer retention. In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Java product development team where you will act as a conduit between the two.
This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities and tools.
Essential Duties and Responsibilities
Essential Knowledge, Skills, Abilities, and Background
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction.
Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Netherlands, Sweden, Denmark, IE-IE,Ireland-Dublin, RO-RO,Romania-Bucharest, NO-NO,Norway-Oslo
Regular Employee Hire