IT Helpdesk - Timisoara
Cognizant Softvision
Timisoara, Romania
2 zile în urmă

We are looking for an exceptional colleague to join our IT Helpdesk team in Timisoara

For this position you should be able to check the following :

  • Experience in Microsoft Windows based infrastructure and with MacOS (Linux is a plus)
  • Office IT systems (hardware and software), printers, audio / video equipment in conference rooms
  • Networking (standard protocols TCP, UDP, ICMP and network cabling)
  • Active Directory environment - basic level
  • Ability to work within remote / distributed teams environment
  • Able to use a ticketing system
  • Interaction with Antivirus software
  • Any interaction with JAMF, Intune, Backup / Restore software, VPN clients is a plus
  • A day in the life of a Helpdesk Engineer :

  • understand, follow and maybe suggest improvements to our working procedures implemented according to ISO standards
  • follow a ticketing system and assign work individually
  • investigate issues and escalate to appropriate teams when necessary
  • involvement in other planned work that is part of bigger projects on longer term is possible (hardware refresh, sale campaings, inventory and others)
  • follow the Company SLAs in ticket resolution
  • face to face interaction with our colleagues or remote is also possible
  • Cognizant Softvision Employee Benefits

  • Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs.
  • Hybrid workplace - Whether you like to work from home or go to the office, the choice is yours!
  • Annual Vacation Days - 26 days to relax, explore and spend time with loved ones.
  • Trainings, workshops and certifications, unlimited Udemy subscription and more.
  • Private medical package
  • Meal tickets
  • Referral bonuses
  • Life insurance
  • Banking services
  • Bookster subscription
  • Raportați această lucrare

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