FastTrack Manager (SPANISH / FRENCH / ITALIAN)
Microsoft
Bucharest, Bucharest, Romania
11 zile în urmă

Bucharest, Bucharest, Romania This position is a contingent staff position and employed by an external agency in service for Microsoft.

Responsibilities

Drive customer success and adoption of all purchased workloads Help customers realize value by driving intent to use their cloud investment

Culture

Reduce customer and Microsoft time / cost to onboard

We’re working together to build strong communities inside and outside the workplace.

Provide high quality data back to the product teams to help drive service improvement Reduce reactive support incidents Understand and drive Microsoft Cloud intent, deployment, and adoption across assigned customers.

Benefits

Work closely with the account management team to help drive long term customer success.

Microsoft sees the whole person and looks to support your well-being on every level.

Help drive change management and adoption activities with key customer Technical and Business Decision Makers (TDMs / BDMs), help reduce implementation risk, and help drive usage of existing workloads.

Facilitate timely and impactful engagement of FastTrack Engineers to provide technical guidance and share technical expertise with customers and partners.

Build and maintain strong relationships with multiple contacts within the assigned customers including executive roles.

Diversity and inclusion

Maintain strong working relationships with other customer facing account personnel in the Sales, Services, Marketing and Product Management teams.

We value individuality. The experiences that have shaped your world view can help us shape ours.

Analyze, develop and communicate key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).

Qualifications

Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

Possess the knowledge and personal conviction to articulate why the cloud and Office 365 and / or EM+S in particular is a transformational industry change.

and land priorities across customers, partners, senior executives (Microsoft-internal and customer Technical and Business Decision Makers), and across organizational boundaries.

Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

Strong organizational / time management skills and the ability to manage multiple projects simultaneously. Proven ability to work across a virtual team that has remote team members and crosses organization boundaries.

Background in supporting one or more of the following technologies : Exchange, SharePoint, Lync, Active Directory, Windows Server, Networking Solutions is a plus Able to regularly work in the office to foster a team culture that is highly collaborative and focused on making every customer experience perfect.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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