Level 1 Support with French
Accenture
Bucharest, Romania
66 zile în urmă
  • Job description
  • Provides first level IT support through the analysis of system generated events

  • Uses basic technical and service knowledge to ensure event correlation and diagnosis is efficient
  • Assumes initial ownership for the coordination, investigation and documentation of a system event
  • Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
  • Demonstrates understanding of the customer’s business needs and apply them to the management of system events & incidents
  • Teams with technical team on site and the service desk to ensure the coordinated management of incidents
  • Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs
  • Able to understand system errors at a basic level & assess the risk of events and escalate appropriately to protect client services
  • Basic qualifications
  • Fluency in French or Italian
  • Fluency in English
  • Availability to work in shifts (9 : 00 21 : 00)
  • Proficient in relevant computer applications (Internet explorer, Outlook, Microsoft Office)
  • Previous experience with Salesforce is a plus
  • Verbal and written communication skills
  • Problem solving and analysis skills
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