Collections Specialist
Vertiv Co
Cluj, Cluj
56 zile în urmă

JOB SUMMARY AND RESPONSIBILITIES : The position exists to insure company’s receivables are collected on time, to keep accounts current, resolve disputes and escalate issues in a timely manner.

  • Handling / collecting transactional accounts
  • Focused collection on 1-30 days
  • Identifying disputes and escalating to responsible resolvers
  • Prepare account reconciliation (when needed).
  • Ability to suggest Credit Hold
  • Records and submits periodic and / or quarterly transaction records, log sheets and / or trackers.
  • Plans, executes and manages own workload and projects in cooperation with line leaders.
  • Participates in team meetings. Huddles and information cascades.
  • Identifies customer needs through communication and probing.
  • Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
  • Assists customers in handling, servicing, follow-up, communication and closure of issues.
  • Completes workload on time. Monitors if transactions are processed in a timely manner.
  • Implements error-proofing method to ensure all transactions done are accurately
  • Participates in conferences calls, meetings and discussions with customers.
  • Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers
  • Coordinates with other teams / support to complete the request of customers.
  • PREFERRED REQUIREMENTS :

  • Ability to maintain a positive working relationship
  • Ability to absorb information and apply the learning in the next opportunity
  • Open to coaching and feedback
  • Adaptable and flexible in the needs of the business
  • Proficient to Advance Knowledge in MS Outlook, Excel, Word, and other MS Office applications
  • POSITION ELIGIBILITY REQUIREMENTS :

  • BS / BA or Associates Degree
  • 2 years experience preferably in collections
  • The successful candidate will reflect and embrace Vertiv’s Values and Core Competencies : OUR VALUES

  • Acting Like an Owner
  • Assuming Positive intent in all employee interactions
  • Being passionate about your work
  • Challenging yourself in personal development
  • Being tireless in exceeding customer expectations
  • Assisting others to be successful as a team
  • Owning our own mistakes quickly
  • Talking with people and NOT about them
  • Creating a culture where people can be their best
  • CORE COMPETENCIES

  • Demonstrating Ethics and Integrity
  • Establishing Effective Teamwork
  • Building and Maintaining Relationships
  • Developing Others
  • Communicating Effectively
  • Managing Change
  • Analysis, Solving Problems and Making Decisions
  • Taking Risk and Innovating
  • Setting Vision and Strategy
  • Providing Customer Service
  • Managing and Developing Yourself Self Awareness
  • Drive and Sense of Urgency
  • Achieving Outcomes and Optimizing Processes, Procedures and Practices
  • About Vertiv

    At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.

    We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

    With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

    Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv.

    Explore them now and join our team of 19,000 employees in making the future of our customers’ business possible.

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