Application Specialist
Bucharest, Romania
65 zile în urmă

Job Description

The IT Department of Ubisoft Romania is looking for an Application Specialist to assure the support and maintenance for the company's corporate applications.

The role of the Application Specialist is to autonomously support end-users on incidents related to applications and maintain communication through the troubleshooting and resolution.

He / she provides functional support, and guarantees to his internal clients the good functionality of several IT applications.

The responsibilities of this job are mainly focused on providing functional support for internal customers on HR, Production, Sales and Marketing applications.

Your tasks

  • Delivers functional support to existing business users, investigates and resolves application errors, data discrepancies and SQL queries
  • Works a queue of tickets (incidents, problems, requests) and provides resolutions within internally defined SLAs, with a focus on long-term solutions
  • Provides status updates and manages customer expectations throughout the lifecycle of the incident / problem / request
  • Collaborates closely with the level 3 technical support analysts and the project teams, in order to identify the best solution for the bug corrections / developments in the requested deadlines;
  • Provide trainings for the key and end users, providing a global vision of an integrated system;
  • Contributes to the creation and maintenance of functional documentation and end-user documentation
  • Perform regular system monitoring and data clean-up activities;
  • Effectively utilizes support processes and tools (i.e. : self-service interface, ticketing tool, internal knowledge base etc.
  • Stays updated with the support practices and procedures and suggests improvements

  • Demonstrates ability to see the big picture and understand the data flows between Ubisoft tools.
  • Your profile : Essential skills :

    Essential skills :

  • University graduate
  • Previous experience in customer support or / and IT
  • Good written and oral knowledge of English, French is a plus
  • Querying MS-SQL databases knowledge (basic level)
  • Desirable personal skills :

  • Analytical reasoning and problem solving skills
  • Ability to work in a support team and as well as perform on an individual basis when required
  • Very good communication skills. Ability to work in a multicultural environment.
  • Adaptability and flexibility
  • We offer

    We want you to give your best, so we have a bonus system based on performance.

    We look forward to your development, so there are various Training and Knowledge Sharing programs to choose from.

    We are proud of our games and we would like you to feel the same way : you’ll have access to the internal games library, to goodies and games.

    We want you to feel great at the office, so there are various utilities in UBISOFT building, such as a fully featured Gym, large Cafeteria, recreation rooms, bike rental service etc.

    Since we value health you’ll have access to private medical system, and to the doctor on-site.

    And, most of all, we guarantee you’ll enjoy our atmosphere and working environment!

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