Dutch Technical Support - NEW SERVICE
Cluj County, Cluj-Napoca
25 zile în urmă



We are proud to announce that we are now hiring for a brand-new pioneering service supporting the global Automotive markets in Dutch language!

Summary of Role :

As a Customer Representative with transcosmos, you will be primarily responsible for providing level 1 customer support via phone or email in Dutch language, assisting existing customers and end business-

users with installation / troubleshooting for their new Automotive software products.

Key Duties :

  • In-bound calls and emails from new customers (via phone, chat and / or email).
  • Provide timely, high-quality responses to external and internal customer.
  • Respond promptly and accurately regarding escalation resolutions.
  • Provide high level professional Customer Care services in an efficient manner.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system.
  • Respond to enquiries from clients and help resolve and application hardware or software problems.
  • Ensure that all customer contacts are handled in a timely and effective manner and within SLA.
  • Identify any service related issues and escalate to the Team Leader.
  • Requirements

  • Fluent Dutch and English language skills (both written and oral).
  • Previous Helpdesk / Customer Service experience (ideally supporting IT / Software applications).
  • Good working knowledge of IT (Internet browsers, Excel, Microsoft Office, mobile devices, GPS & GSM networks).
  • Highly customer focused with a good Automotive knowledge.
  • Enthusiastic and proactive problem solving ability.
  • Experience of using call logging software.
  • Good personal organizational skills and attention to detail.
  • High degree of integrity.
  • Self-motivated and positive attitude.
  • Proactive and confident approach to delivering excellent customer service.
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