Client Executive, Customer Management
Carlson Wagonlit Travel
Bucharest, RO
6 zile în urmă

CWT is a Business-to-Business-for-Employees (B2B4E) travel management platform. Companies and governments rely on us to keep their people connected anywhere, anytime, anyhow and across six continents, we provide their employees with innovative technology and an efficient, safe and secure travel experience.

Every single day, we look after enough travelers to fill more than 100,000 hotel rooms, while our meetings and events division handles more than 100 events every 24 hours.

CWT Romania is looking for Program manager. If you are interested in growing a career within the travel industry and fit the requirements outlined below we want to speak with you and you might be our new colleague! Most of all we expect you to have positive open minded, make it happen attitude I can, I do !

1) Contract and performance measurement

  • Proactive program recommendations
  • Regular monitoring of the agreed SLAs
  • Working under own initiative to improve the local travel program through constructive communication programs
  • 2) Local service delivery management

  • Organize and lead travel team discussions
  • Settlement of operational issues
  • Ensure that the client’s travel policy is considered and lost savings / Reason Codes are used accurately by the travel agents
  • 3) Business plans and reviews

  • Business reviews of travel program including : client travel spend dataContribute to the benchmarking of clients with similar travel profilesReview of booking parametersFinancial overview of transaction fees / commission reports
  • 4) Financials

  • National Settlement process and reconciliation
  • 5) MIS / Reporting requirements

  • Review of data and trends
  • Delivery of Ad hoc reports
  • 6) Communication

  • Facilitation clients training sessions
  • Local language communication facilitation
  • Facilitate cultural understanding of country specifics
  • 7) Online support (if applicable)

  • Recommendations to increase the online adoption rate
  • Support change management support to improve the adoption rate
  • 8) Security and Crises Management

    Qualifications

  • 3 years’ experience in an account management role
  • Background in Travel industry is considered a plus (TMCs, GDSs related activities, hotels)
  • Strong commercial understanding of business issues / opportunities
  • Strong analytical skills with ability to develop strategies, tactics and measurable implementation
  • Ability to explain complex situations or solutions competently and confidently
  • Ability to handle multiple projects simultaneously and assign priority according to company guidelines
  • Must be self-motivated, a proactive team player
  • Ability to organize, analyze details, prioritize and present information in an easy to understand manner
  • Excellent written and verbal communication skills
  • Good sales / negotiation skills
  • Fluency in English ; the second language is a plus
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