We are currently seeking a Senior Service Desk Agent-English to join our team remotely in Romania.
Senior Service Desk Agent-English
Competitive Salary + Benefits
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology.
Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.
Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Identify issues, investigate root causes, and recommend solutions to reported problems
Provide technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screen, refer and diagnose internal inquiries and work requests relating to PC maintenance
May prepare help desk incident reports and assist in hardware and software evaluation
Participate in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
University education, preferably technical degree, or Microsoft certifications
Up to two years’ experience and shows a good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
Experience of providing remote IT support; Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills; with the ability to handle stressful situations and deal professionally with customers
Fluency in English language
Flexibility to work shifts if required
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.