L1 Security Systems Specialist with German
Bosch España
Timișoara, TM, ro
6 zile în urmă

Job Description

  • Act as SPOC (single point of contact);
  • Support / forward any technical issues / questions;
  • Follow incident management procedures;
  • Log or document all customer requests / incidents / Inquires (via all communication channels);
  • Identify and log correctly the customer contact details;
  • When needed, create & escalate ticket to 2nd level;
  • Performs and documents remote support sessions following the procedure;
  • Troubleshoot & diagnose all issues;
  • End to end ticket tracking and follow up;
  • Share knowledge and offer support to other coleagues;
  • Train colleagues after participating to trainings perform by 2nd level / BU’s outside our location;
  • Back-up for other colleagues when needed;
  • Set up and maintain laboratory equipment;
  • Contribute to knowledge base articles if needed;
  • Escalate existing / potential complaints to TL’s or OPM;
  • If needed, assists the customer in collecting the required system data and logs;
  • Is aware of the project KPI’s and contributes in fulfilling them;
  • Respects all procedures and internal regulations;
  • Maintains quality service by following organization standards;
  • Performs other duties as assigned by management.
  • Qualifications

  • Solid knowledge (oral and written) of German and English language;
  • Experience in installing and / or integrating technical security equipment, to include intrusion and fire detection, access control, audio and video systems is preferred;
  • Working knowledge and / or experience with analog systems, electricity, alarms and with IT based security; integration equipment are ideal;
  • Networking knowledge or similar experience is a plus;
  • Fast understanding of technical problems;
  • High level of customer and service orientation, communication and organizational skills;
  • Strong awareness of quality, reliability and responsibility;
  • Good command of MS Office package;
  • Positive attitude;
  • Autonomous and proactive behavior;
  • The ability to remain calm under pressure or in case of conflict management and meet deadlines;
  • Understanding and respecting work instructions;
  • Contributes to team effort by accomplishing related results as needed;
  • Ability to use logic and reasoning to identify the strengths and weaknesses of the systems;
  • Excellent verbal and written communication skills and the ability to interact effectively with a range of people;
  • Must be a self-starting team player;
  • Strong analytical and problem-solving abilities;
  • Must be able to work with little supervision while maintaining a high quality of service;
  • Flexibility in a dynamically changing environment, acknowledging urgency when necessary;
  • Must maintain a high level of confidentiality at all times along with the ability to properly handle sensitive materials concerning the organization.
  • Additional Information

    LikeABosch Benefits :

  • Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
  • The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
  • Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 17 Ron;
  • Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs.
  • Please discuss with your team Leader;
  • Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time.
  • This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.

  • During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
  • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
  • Relocation package - If you're being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply);
  • Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program : Recommend Bosch.
  • For certain positions we will honor you with an attractive bonus;
  • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron / module;
  • Professional development - Great opportunities to develop yourself within the company;
  • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
  • Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas. Your children will enjoy this benefit too, as they will also receive 150 Ron;
  • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
  • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch.
  • We start with 23 days;
  • Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio;
  • See also : flexible benefits;
  • Internal communities - You are welcome to become an active member of our internal communities;
  • Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others;
  • Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
  • Professional Development - Great opportunities to develop yourself within the company.
  • Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
  • International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
  • Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues.
  • Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
  • Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office
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