Field Service Technician
Eckert Seamans Cherin & Mellott, LLC
Napoca, Cluj, CJ, RO, Eastern Europe, Bucharest, EMEA, B, RO, Eastern Europe, Romania, EMEA, Eastern Europe, EMEA
‎în urmă cu 2 ore

Hach OUR MISSION : OUR VISION :

WATER QUALITY GROUP

Danaher s Water Quality Business is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-

pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications.

Our water quality business provides products under a variety of brands, including HACH, ChemTreat, and Trojan Technologies.

Purpose of Position

The Service Engineer will be responsible for field work within Romania according home base and service planning requirements.

The Team Engineer will also be responsible for achieving service revenue, productivity, and profitability target.

Key Responsibilities

Repairs, maintains and installs Hach Lange instruments across Romania

Provides effective and specialist product and customer support of Online Process & Laboratory Hach Instruments

Ensure accurate and on time contract / service invoicing

Support Sales teams with complex service quotes and contract agreements where required

Work closely with service administration to ensure professional customer visit planning and execution

Generate service LEADS in order to maximize service revenue and customer satisfaction in the region

Actively accept and implement the deployment of field service standard work / best practice / EU initiatives to improve profitability, top-line revenue.

Adheres to field service policies, procedures and standards

Promotes the selling of service contracts and other Hach products

Other relevant duties as assigned

Relationships

The Field Service Engineer reports to the Team Lead Service Romania.

  • Internal Relationships
  • Field Service Engineers
  • Service Coordinator
  • EU Tech Support
  • Customer Service / Support
  • Sales / Sales Manager
  • Country Manager
  • EU Service Leadership team
  • External Relationships
  • Customers
  • System Integrators
  • Service revenue + profitability, inventory, leads
  • Customer satisfaction
  • Quality of repairs (First-Time-Fix)
  • Timeliness of work (Past-Due)
  • Ensure safety processes in place for field service teams
  • Qualifications

    Minimum 3 years working experience in a technical environment hands-on field service experience essential

    Supervisory or people management experience

    Effective personal and project time management and ability to manage multiple tasks

    Proven customer interaction skills with a commercial attitude

    Proficient in Microsoft Office, including Excel, Word + strong computer skills

    Demonstrates a sense of urgency in problem solving and commitment to deliver revenue / profitability to plan

    Team player

    Must have a valid driver’s license

    Fluent English language in spoken and written form and overall good communication skills.

    Accuracy and attention to detail; Methodical and familiar with check & test procedures.

    Willingness to work with products from or in industrial and wastewater sites.

    Danaher Corporation Overview

    Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide.

    Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions.

    Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage.

    We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

    At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries.

    We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders.

    Come join our winning team.

    Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

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