Purpose Statement : Business Systems Analysts serve as the Voice of the Business to IT by helping the business implement and support technology solutions in a cost-effective way, determining the requirements of a project or program, communicating them clearly to stakeholders and solutions development, helping end users test and deploy the solutions, and providing Customer Service Excellence while maintaining the solutions.
Key Job Accountabilities :
Serve as a point of contact for the business and manage the relationship to optimize Operational Excellence and ensure Customer Service Excellence, including accountability for customer satisfaction.
Contribute as a global team member, or lead team member, to develop enterprise solutions. Represent the business by collaborating with all IT Teams ( Infrastructure, Development, Service Desk) to ensure the solution meets business expectations.
Exercise business process and tool knowledge related to assigned area to provide Level 2 End User support, while ensuring that annual objectives are met, IT Principles / Procedures are followed, and IT Service Levels (OLAs) are attained.
Perform incident trend analysis to make product improvement recommendations.
Deliver assignments on time and with high quality. Actively participate in or lead Functional User Groups / QBRs and other meetings by sharing common problems and solutions across multiple sites / regions, providing user request updates, and managing priorities of upcoming demands.
Work with business partners to elicit high-level requirements and business needs, followed by articulating those into documented business requirements and demands.
Assist with prioritization exercises by providing cost and effort analysis. Manage the priority of demands to map them appropriately into a process focused functionality roadmap.
Additional Accountabilities :
Assist Solutions Development : Coordinate project delivery by using requirements to drive the design or review of test cases, participate in design reviews and walk-throughs to communicate systems designs and validate proposed solutions, and perform / coordinate functional and User Acceptance testing (UAT).
Systems Configuration : Responsible for configuring systems, where needed, to accommodate system changes related to support, project, and enhancement activities.
Regulatory Compliance : Ensure that solutions support Plexus and customer policies surrounding key controls and compliance, such as SOX, ITAR, EAR, FDA, and others as appropriate.
User Access / Security : Establish and maintain user access / role to approved applications and external customer access in accordance with existing procedures including, but not limited to, Segregation of Duties (SOD).
Technical Currency : Remain current on Plexus business, industry and IT technology trends in order to provide forward looking solutions
Minimal travel may be required to meet the needs of the business (estimated 5%).
Additional duties as assigned.
Education / Experience Qualifications :
A minimum of a Bachelor’s degree is required.
Four (4) years of related experience is required; Six (6) years of related experience is preferred.
Experience in computing systems or IT support is highly desirable
An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
Other Qualifications :
Good listening, verbal and written communication skills are required.
Balance of business acumen and technical skills.
Analytical mindset and good problem solving skills.
High degree of initiative and independent thinking.
Proficiency with computing systems as required for this position; computing skills such as data analysis techniques or database query abilities are preferred.
General office equipment and materials.
Work Environment :
The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.
Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status.
We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!
Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas.
Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).
Applicants for these positions may need to be persons. persons are generally defined as citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.