Service Desk Agent with French - 24/7
NTT DATA SERVICES INTERNATIONAL SRL
Remote (de acasă)
1 zi în urmă
source : EJOBS GROUP

Candidatul ideal

  • University education, preferably technical degree or Microsoft certifications;
  • Experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
  • Experience of providing remote IT support;
  • Excellent communication and customer service skills;
  • Fluency in English and French, both written and verbal;
  • Flexibility to work shifts, 24 / 7;
  • Possibility to work remotely;
  • Descrierea jobului

  • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
  • Identify issues, investigate root causes and recommend solutions to reported problems;
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
  • Knowledge of switching technologies, protocols and security features;
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance;
  • May prepare help desk incident reports and assist in hardware and software evaluation;
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
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