Adecco Permanent Placement is looking for a Technical Account Manager, with great hands-on ability and developer background, for a unique and leading Software and Service Company in the market .
You will be part of a team that offers technical advice to partners (and in some cases to end-customers) located around the World.
The Technical Account Manager is responsible for identifying and matching technology opportunities with the customer’s business requirements and objectives, as well as channel partner training and enablement.
Specific activities include :
Advise customers and partners about how to configure, size and integrate the e-signature software suite into their existing IT environment
Recognize customer needs
Drive sales with technical expertise, account management skills, sales ability, flexibility and a superior customer focus.
Sales abilities are not a must to begin with, but the technical expertise is. A deep understanding of solution architecture concepts is highly needed.
Qualifications and Requirements
Previous experience in a similar position (3rd level technical support)
Bachelor degree in Computer Engineering or Informatics
Understanding of web application architecture
Previous experience with server-side app installation and / or PoC programming
Proficient level of English
Must be flexible, dependable, and capable of quickly learning new products and technologies
Deep understanding of today's typical IT environments on both client and server side as they exist in large businesses such as banks, insurance companies, telecom companies, and government organizations
Ability to develop sample integrations and code snippets with minimal support from development team
Experience in providing response to technical questions in tenders / RFPs
Ability to explain complex technical concepts in writing in marketing-oriented technical whitepapers
Ability to maintain relationships with technical resources at all levels of a customer organization
Thorough understanding of technical sales techniques and processes including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technically close deals would be a plus.
Ability to diffuse complicated technical and political situations with partners and customers.
Expected Activities :
3rd level support for the customers that are using the company's products
Reproducing potential bugs reported by customers and, if applicable, reporting them further to R&D
Proof of concept preparation which can consist in : application installation, configuration and customization, as well as occasional coding.
Updating product documentation in our knowledge base
Issuing and managing product licenses
Providing support to internal and external constituents through phone and email communications.
Research (as a task) to provide sound solutions to customer requests.
Deliver technical instruction to other specialists and other teams within their organization.
Technical skills :
Experience with development : .NET / Java.
Windows Server / IIS basics
HTML / CSS understanding and ability to customize
Mobile application development
System architecture understanding, experience in a previous technical implementation position is a plus. (can be a CRM / ERP / e-signature solution, archiving, other client-server solutions)
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