Operations Engineer
Substance
Bucharest
1 zi în urmă

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The challenge

Adobe’s Cloud Technology organization builds platforms and services that are the foundation of most Adobe products. If you have used an Adobe product, you’ve used what Cloud Tech builds.

Focus areas include Adobe Sensei (Adobe’s AI and machine learning platform), identity, search, synchronization, security, cloud storage, and e-commerce.

Cloud Tech builds highly scalable, highly available and highly resilient platforms and services that help delight and inspire our customers.

This role is a part of the Cloud Technology’s Operations Center, that supports Adobe’s Creative Cloud, Document Cloud and core platform services.

We are responsible for the processes that govern service reliability and the framework for restoring normal service operations, acting as the hub for activities such as monitoring & alerting and war room management & communications.

The challenge for the Service Operations Engineer is supporting Adobe’s internal and external mission-critical applications with their reliability goals, by monitoring their existing infrastructure and facilitating critical incidents as needed.

This role is also responsible for creating partnerships with Cloud technology’s product teams to not only onboard their upcoming products / services to the major incident management framework but also work closely with them to recommend and implement monitoring solutions and identify and implement solutions for any other operational challenges between our teams.

Due to the 24 / 7 / 365 nature of the Adobe NOC, this role may require flexible or off-hours work schedules.

What you’ll do

Assist Adobe’s product teams to maintain reliable products by :

  • Partner and collaborate with product teams in various phases of service / product lifecycle to consistently review current operating processes, monitoring etc.
  • Implementing solutions as needed.

  • Monitor health of a global footprint of cloud services with focus on customer experience
  • Work across Adobe product teams to coordinate and lead incident response, ensuring that incidents are resolved quickly.
  • This includes responding to, driving, and communicating systems outages.

  • Look for opportunities to apply cloud best practices to improve product reliability.
  • Proactively engaging with engineering and operations teams to improve architecture and ways of working
  • Drive consistency of 24 / 7 operational execution in an ever-changing environment :
  • What you need to succeed

    Minimum qualifications

  • B.S. degree (or applicable experience) in a technical field
  • Experience in incident management / Operations Center in a high availability cloud SaaS environment working with a cross-functional team, or applicable experience.
  • Understanding of various monitoring tools and their integrations with incident management systems
  • Technical knowledge and background, having the ability to understand solution architectures; capable of understanding and articulating tradeoffs in technical decisions around cloud infrastructure, code, build and deploy pipeline, and service monitoring.
  • Able to multitask in high-pressure situations
  • Strong communication skills; ability to clearly and concisely communicate both business and technical decisions and actions
  • Self-driven, curious, willing to ask difficult questions, willing to ask why?
  • Follow established process while looking for ways to improve them
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