SAP Analyst
Gracel Business Solutions
Tăuții-Măgherăuș, RO
6 zile în urmă
source : Loadjobs

Job Description : SUMMARY

SUMMARY

The IT ERP Analyst supports users with day-to-day issues in the SAP ERP system to the various departments of high-quality, custom-

engineered towing, trailering, cargo management and other related accessory products. The position requires a self-motivated individual, who can manage workload and who has solid IT technical skills and acumen.

The ideal candidate must be customer-service oriented with a drive to help users in a timely fashion. The position reports to the IT Director Europe and Africa.

RESPONSIBILITIES

  • Receive, track, manage notifications and requests, and provide SAP system support for internal users on-site and remotely, including on-call support off-hours;
  • Responsible for troubleshooting and resolving issues in the SAP system;
  • Review and analyze the effectiveness and efficiency of the ERP system including master data set up and business use of the system;
  • Support users in a variety of modules mainly Procure to Pay, Order to Cash processing - a MUST. Additional support in Master Data (BOM), Inventory, Production Planning (MRP) and Production (Shop Floor) may be required optional requests;
  • Gather requirements from end users, facilitate business process discussions, and participate in solution design, documentation, configuration, test, and end-user support;
  • Work closely with the business and other IT members to ensure proper system maintenance and to provide automated solutions;
  • Assist in continuous improvement initiatives for processes, policies, and procedures through statistical analysis. Continually look for ways to drive SAP best practice processes and procedures.

  • Work as a liaison and subject matter expert between technical teams and business owners for system updates, root cause analysis, and solution recommendations;
  • Analyze business cases to measure adherence to standardized practices and data governance standards;
  • Make configuration changes and prepare development work for transport;
  • Support user set up in role-based security;
  • Train users with efficiencies in system processing;
  • Manage work queues and balance priorities;
  • Ensure master data integrity for input and reporting capabilities;
  • Create and modify related documentation and recommends process improvements including system / business workflows;
  • Create queries and standard reports;
  • Perform miscellaneous job-related duties as assigned.

    Requirements : ACCOUNTABILITY :

    ACCOUNTABILITY :

    This position is accountable for fully meeting regional needs, including :

  • Flexibility Ability to work in accordance with the demands of the business;
  • Ensure data security and data privacy;
  • Collaboration ability to collaborate with functionally and geographically dispersed teams;
  • Drive productivity - stay current with the latest technology to capture productivity improvements enabled by advances made.
  • QUALIFICATIONS

  • Minimum two years experience in supporting users in the SAP commercial system is required;
  • Technical diploma;
  • Experience in helpdesk software;
  • Ability to work on multiple assignments at the same time;
  • Positive team player with ability to work individually and in a team environment;
  • Skill in organization and attention to detail;
  • Customer service experience;
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies;
  • Flexibility in responding to job demands;
  • Knowledge of current technological developments / trends in area of expertise;
  • Strong English language skills.
  • Benefits : Skills :

    Skills :

    Data Privacy, Data Security, Flexibility, Helpdesk

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