Service Manager On-Site
NXP Semiconductors
Bucharest
2 zile în urmă

Ready to join the future of innovation in IT at NXP?

Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. Your role is to be an ambassador for the Agile and DevOps way of working within our global NXP organization.

There is a lot of room for new ideas and innovations and you will be supported to have a continuous focus on development, coaching and creating a supportive environment for your team.

As Service Manager On-site you will be our ambassador towards our service partner. The Global IT Support organization currently has roughly deskside (or on-site) support engineers and smart hands.

All of these engineers are contractors, with the majority being hired from one vendor. In the next 6 months we will initiate a transition from FTE based to managed service for these contractors, which will be the first challenge of this position.

NXP IT is well recognized as a modern IT organization with a DevOps ways of working. We are a diversified team with high energy, an open collaboration environment and eagerness for continuous improvement.

In this position you will report directly to the Global IT Support manager. Your colleagues are regional IT managers, the executive support manager and the service manager off-site (Service Desk).

Your main contacts will be with the stakeholders at the service partner and the internal requesters of personnel.

As we are about to start a journey from an FTE-based model to a Managed Service model, the challenge will be to guide this process to a successful end.

The visibility of this position in NXP is limited, as you will mostly work with the service managers of the service partner and the local IT managers.

However, as project requirements increase, you will also be the main contact for Product Owners that require additional on-site personnel.

Although this role is part of the Global IT Support organization, it is but a one person branch of it. This requires the ideal candidate to manage their responsibilities without additional personnel.

The position has clear responsibilities, but it is up to the candidate to plan their daily activities, thus requiring a high level of autonomy.

Your profile

To be successful in this role you have :

  • Understanding of the technical products delivered in the IT support scope
  • Experience with IT support in a high-paced technical environment
  • Experience in vetting candidates for IT support roles
  • Strong negotiation skills
  • A pragmatic mindset to quickly tackle new, unforeseen, issues in the delivery of the support scope
  • The ability to communicate with different levels of NXP’s organization as well as the service partner’s organization
  • Furthermore, you are :

  • Accustomed to quick-changing environments
  • Able to balance your working hours to facilitate a global workload
  • Used to working autonomously
  • Determined to continuously deliver excellent support to our end-users
  • Accustomed to making presentations in PowerPoint and delivering them to a global audience
  • Fluent in English.
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