Main purpose of the job :
Perform preventative maintenance, installation, service and repair on core PHILIPS AMI, CT, MR, DXR, IGT, ICAP, US, MA&TC equipment.
Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel in line with valid PHILIPS policies and by means of his technical knowledge
Main tasks in the job :
To install PHILIPS equipment according standards with respect to quality and installation time as set by PHILIPS
Installs products on which they have been trained (which may include removal of packing materials, assisting in transporting equipment to installation site, mechanical assembly, and electrical hook-up in accordance with product wiring diagrams, tech documentation and corporate directives.
Provides required preventative maintenance, factory modifications within the scheduled time and to the quality standards set by PHILIPS
Diagnoses & resolves equipment problems, supported by technical support engineers, helpdesks and service logistics
To follow all quality standards within the frame of valid PHILIPS and Philips Romania business policies
Utilizes the call escalation process and communicates customer issues to optimize customer uptime and satisfaction
To be a professional representative for PHILIPS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behaviour in accordance with PHILIPS policy and targets
To conform to PHILIPS safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve the
To handle properly confidential issues according Philips standards and to act according General Business Principals
Performs all administrative duties in a complete manner within prescribed company policies / guidelines including timesheets, service tickets, expense reports, FCOs, preventative maintenance, and other related paperwork.
To keep abreast of new technologies likely to affect PHILIPS range of products
Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, company vehicle, business expenditures, etc.
To follow the company quality regulations (ISO 9001, 13485; PQA; TQM; ) and internal directives and procedures
Build up experiences sharing platform across CEE region
Education and knowledge requirements :
Associate degree in electronics and / or biomedical fields
Medical Diagnostic Imaging Equipment
Fluent English spoken and written