INCIDENT MANAGEMENT WITH HEBREW
Sales Consulting
Bucharest, Romania
6 zile în urmă

Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.

000 employees worldwide.

Requirements :

  • Bachelor degree;
  • Fluency in English and Hebrew;
  • Excellent written communication skills with email etiquettes;
  • Fundamental Technical know-how on system trouble shooting.
  • Responsibilities :

  • Receives incidents through ticketing system, issues reported by Customer
  • Identifies, investigate and diagnose the issue and take necessary action - resolves or assigns the issue to right assignment group;
  • Follows the incident life cycle as defined by process logging the incident with proper priority, categorization and documentation;
  • Performs follow up on all necessary incidents as defied in process with customer to ensure timely closure and draws up reports;
  • Liaison between the teams in charge of contracts.
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