Sales Support Engineer - 2 years
Emerson
Napoca, Cluj, Cluj, Romania
‎în urmă cu 6 ore

Description

This position offers project and complex MRO quotations support and general technical support for UK & Ireland FSO and ensure requests are handled at a high quality, accurately and in time.

Responsibilities

  • Review the Request for Quote (RFQ) received from UK & Ireland Sales Office;
  • Work proactively with Field Sales Engineers, Inside Sales Engineers, Project Engineers, Project managers, Lead Engineers and documentation controller in order to perform cleaning of the requests before processing;
  • Create accurate proposals in accordance with customer specification and perform pre-qualification of requests with customers;
  • Proactively liaise with suppliers / factories for buyout and special item quotes;
  • Size and select the products according to requirements and application;
  • Select the appropriate technical documentation according to customer and safety standards;
  • Specify delivery time and technical comments / deviations for the selected products;
  • Provide best solution from a technical and commercial point of view, based on projects specifications and discuss with the Field Sales Engineers / Project Pursuit Managers in order to comply with customer requirements;
  • First point of escalation for the Order Handling team in Cluj - Napoca regarding technical clarification of customer orders (PO technical errors, Oracle calibrations, special documentation etc);
  • Collaborate with relevant departments in order to find solutions for other types of products (Daniels, ETO Dpt. 3rd party buyouts);
  • Maintain close contact with all the relevant departments from both SUB and HUB;
  • Develop and maintain a sound knowledge of products and applications;
  • Coach other colleagues in gaining further technical expertise;
  • Draw-up specific activity reports as required;
  • Perform Quote Follow-up;
  • Conduct customer satisfaction survey for dedicated accounts.

    Requirements

  • University degree in Engineering (Electrical Engineering or Mechanical Engineering is preferred);
  • 3 years’ experience in a similar position or in a commercial environment (technical support, quotations, technical sales);
  • Languages : English-advanced level (mandatory);
  • PC skills : Ease for computing works, including all standard software and various professional tools;
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