Global Service Desk Analyst, Global IT
Bucharest, Romania
6 zile în urmă

Preferred Qualifications

You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.


•Assessment and resolution of interruptions or reductions of IT services

•Analysis, validation and documentation as part of incident management lifecycle

•Follow standard practices and procedures to identify potential system issues and escalate them if required

•Provide feedback on support delivered and current processes and procedures

•Attendance at various meetings as needed

•Communication within different levels of a business

•Other duties as assigned


•Minimum of 1 year work experience in technical customer support area, preferably in a corporate environment

•Excellent written and spoken English, other languages advantageous

•Ability to do shift and weekend work

•Proven ability to solve complex issues

•Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.

•Ability to make clear decisions and deal with stressful situations

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Adaugați la favorite
Eliminați de la favorite
Email-ul meu
Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.