Senior Technical Support Analyst
Ftserussell
Bucharest, Romania
6 zile în urmă

UnaVista is a software and data solutions business, offering global sell-side and buy-side clients a wide variety of products to assist with operational risk and trade processing (e.

g. reconciliations, data solutions, regulatory reporting and trade confirmation services).

You will be responsible for support and maintenance of the UnaVista’s operational application architecture resolving issues reactively as well as implementing proactive solutions to prevent reoccurrence of issues.

Monitor Production systems for potential issues

Dealing with live service issues (P1 incidents) and helping to restore service as quickly as possible

Troubleshooting UnaVista systems using SQL and where required Windows server skills

Resolve performance and capacity issues using advanced SQL skills

Refine and automate regular processes, track issues, and document changes

Ensure proper recording, documentation and closure of issues

Manage several maintenance and operational tasks such as patching, cluster failovers and DR testing

Handle disk expansions and liaise with internal technical resources

Backup management and monitoring

Handle and maintain the UnaVista event monitoring tool

Contribute to the Incident & Problem Management process

Work with Development, Professional Services, QA and Solution Architects to ensure that business solutions are delivered to plan and customers are satisfied.

Availability to work in shifts (9PM 6PM, 5PM 1AM , 1AM 9AM)

Good financial services industry experience with post trade knowledge, ideally in regulatory reporting

Demonstrate strong intellect, coupled with strategic thinking and analytical skills.

A proven technologist from a hands-on IT background, with strong technical understanding, appreciation of modern systems architecture, security and high availability.

Very strong knowledge of SQL (ideally Microsoft SQL Server) is crucial ideally with experience working with very large databases

Good knowledge of Windows server system administration, clustering and related technology operations tasks

Understanding and experience of incident & problem management

Understanding and experience of application and infrastructure monitoring

Good written and verbal communication skills with ability to clearly document technical work

Flexible, team player, get-it-done personality

Ability to organise and plan work independently

Ability to work in a rapidly changing environment

Ability to multi-task and context-switch effectively between different activities and teams

Bachelor’s degree or equivalent experience.

We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios.

If you are a forward thinker and problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal.

We believe in remunerating our people with competitive salaries and a range of attractive benefits such as :

  • Pillar 3 Supplemental Pension;
  • 25 days’ holiday a year;
  • Private medical insurance;
  • Group life insurance policy;
  • Meal vouchers;
  • Share Purchase Plan;
  • Volunteering Days.

    People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.

    We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.

    We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

    A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

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