German speaking Automotive Apps Support Specialist
Bucharest, Romania
‎în urmă cu 18 ore

We are recruiting for fluent German speakers who also have a good command in English for an exciting new role in Bucharest supporting a large automotive brand with their diagnostic app.

The role is supporting customers / car owners in the use of a new application based software for Car diagnostics. It is primarily targeted for car enthusiasts to let them diagnose their own cars.

The calls , emails and messages will come from customers who are having issues with using the application and not issues with the car itself. Duties include :

Providing technical support to customers

  • Assisting with systems integrations
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Delivering regular and meet targets and response time targets
  • Providing valued feedback on regular or more common issues customers may have
  • The successful candidate has :

  • Fluent in German
  • Good command of English
  • Previous experience in customer service or technical support a plus
  • Interest in automotive industry desired.
  • Full paid training will be provided. Extremely competitive salary plus monthly bonuses.Selection process is done via phone and skype and a relocation package will be available if successful, which includes flight reimbursement, 2 weeks accommodation on arrival, relocation bonus, lunch vouchers, employee discount schemes, career progression opportunities, private medical insurance etc.

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