Customer Service Associate with French/ Full-time
Amazon.com
RO
6 zile în urmă

Amazon is seeking bright, articulate, detail-oriented applicants with a desire to contribute to world- class customer service.

An Amazon customer service associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.

We love our customers in fact, we're a bit obsessed with delighting them each and every day, which is why this vital position requires action-

orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a fast-paced environment.

We are also pretty obsessed with making sure we create a fun, challenging, creative and slightly peculiar work environment for the folks who work here, and we would love for you to consider joining us.

Job description :

You will assist our French customers via phone, email, chat and video calls. You will utilize a variety of software tools to navigate customer accounts, research, review policies, and communicate effective solutions.

The ideal candidate will possess the following skills and attributes :

Minimum Qualifications :

  • Fluent in French
  • Experience of dealing with customer queries either by phone, Face-to-Face, email or chat
  • Must be a quick learner
  • Strong familiarity with online shopping
  • Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the internet
  • Outstanding communication skills
  • Knowledge of internet, email, and instant messenger tools and Microsoft Office
  • Minimum Age : 18
  • Willingness to work in flexible shifts (early, late, night, weekend, and overtime as needed)
  • Dealing with customers :

  • Ability to determine customer needs and provide appropriate solutions in a timely and professional manner.
  • Appropriate sense of urgency, commitment and quality when responding to customer needs
  • Ability to empathize and prioritize customer needs
  • Meticulous attention to detail
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Communication skills :

  • Ability to use email, chat, phone and video call as a means of communication with customers
  • Ability to clearly understand and respond appropriately to the issues that customers present
  • Ability to communicate clearly and concisely with external customers as well as internal colleagues and departments.
  • Ability to compose grammatically correct and informative written responses to customer issues
  • Ability to document customer account activities thoroughly and concisely
  • Computer skills :

  • Confident with navigating around the internet, using multiple browsers and tabs, and instant messenger tools
  • Proficiency in Windows operating systems and Microsoft Outlook.
  • Preferred qualifications :

  • Ideally you will have previous customer service experience
  • Experience delivering service through multiple channels including phone, email, chat, video calls or service through social media would also be desirable.
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