Consultant Order Fulfillment
Steelcase Inc.
Cluj-Napoca, Cluj, Romania
6 zile în urmă


Who we are : Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions.

We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.

We pursue innovation, strive for sustainability, and develop insights in every part of our business. What you will be doing :

  • Collaborate closely with our dealers and customers as well as a wide variety of internal teams (material management, scheduling, factories, logistics, marketing) to ensure on time & complete delivery of our products according to customer needs.
  • Handle the entire life cycle of an order, production scheduling & order amendments, project delivery planning, logistics, export (respecting custom regulations specific to the assigned markets).
  • Gain early visibility on our customers’ projects to anticipate risk factors that would prevent a good execution and collaborate with relevant internal & external parties to mitigate them, co-create solutions with our business partners and influence outcomes when needed.
  • Actively balance service excellence with cost awareness by making informed decisions & applying critical thinking.
  • Track business important metrics and translate them into valuable insights to drive and promote excellence in our day-to-day activity.
  • Share knowledge and offer coaching in different scenarios : pre-order meetings with sales / dealer, during project execution and delivery planning, train dealers on how to use Steelcase order management tools available for them (when needed), train new team members on order fulfillment processes;
  • Keep a critical eye regarding the processes and raise the issues faced, as well as help identify & implement solutions.
  • Who you are :

  • A dedicated professional with relevant experience in order management, logistics & exports in manufacturing environments (2-3 years for internal candidates / 4-5 years for external candidates).
  • A good problem solver who can keep commitments and balance multiple tasks simultaneously and independently.
  • A visionary that can work transversely and take timely actions when required to meet objectives of deliver excellence to our customers.
  • A good communicator who can build a strong network within the company and could effectively provide timely support to our dealer & sales network.
  • A positive and active teammate with strong analytical capabilities, that easily deals with ambiguity and navigates complexity.
  • Self-motivated and eager to learn new things.
  • A very good English speaker, second language French or German preferred.
  • What to expect : In the first 2 months : Get familiarized with our strategy, company mission and values. Follow the dedicated training plan to help you gain process and product knowledge, to set you up for success.

    Connect with your key customers and colleagues (local and remote). Have markets assigned to you and gain confidence in working independently at the end of the 2nd month.

    In 3-6 months : Start gaining knowledge on how the customers in your assigned markets operate. Meet face to face or virtually with your key internal partners across Europe to understand how we operate our manufacturing, distribution and innovation facilities.

    Gain more system knowledge and understand our processes at a deeper level. In 6-12 months : Build trust with the customers in your assigned markets.

    Continue to expand your network an impact across the organization. Contribute to team success through continuous improvement initiatives.

    What else you can expect? A culture where we treasure authenticity & empowerment! A workplace environment where we treat people with dignity & respect, promoting diversity, equity and inclusion! Fix and flexible benefits, where you can decide how to spend your monthly budget (benefits could include full healthcare package, vacation, meal and cultural vouchers, transportation, trainings or hobby related activities).

    Many learning opportunities where we combine internal trainings with various working experiences as part of your individual development plant.

    Travel opportunities (if COVID regulations allow it). Flexibility between working from home and working from our office location (depending on COVID regulations and business needs).

    We are proud to have a diverse and inclusive workforce, and we're always looking to get better. We value applicants who are comfortable interacting with people different than themselves.

    People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else is encouraged to apply! Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.

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