Order Management
Cluj, Romania
4 zile în urmă

Bucharest, Romania

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Inviting applications for the role of Order Management Process Associate

You will help in liaising with customers, distributors and agents in order to register their orders, perform checks and follow-

ups for a major international company.

Handling customer requests and Booking of Orders in the ERP system

Ensure resolution to customer requests

  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Transformation Happens Here

  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient

    At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

    And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

    Daily monitoring the assigned orders and customer requests

    Solving issues regarding damaged goods, shipment delayed, etc

    Managing any issues, looking for solutions along with all the parties involved

    Attractive salary

    Stable job offer - employment contract

    Work in the multicultural environment

    Various trainings (initiating, soft skills)

    Possibility of development

    Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts)

    Very good knowledge of German, min. C1

    Communicative level of English

    Good MS Office (especially MS Excel) knowledge

    Analytical thinking and ability to learn fast

    Personal culture and ability to deal with the client properly

    High motivation and willingness to learn

    Ability to work under time pressure

    Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.


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