Job Description Key Deliverables & Responsibilities : Delivery of following services (but not limited to) : Triage inboundrequests from the Services sellers, driving an interview-
style conversationto understand seller needs & status within the Sales LifecycleRouting sellers toappropriate content or specialized resources to support lead qualification or offeringalignmentAssist Sales personnel in providing a world-
class serviceto our main enterprise customers and partnersProvide quality deliveryof service center catalog items in line with catalog process descriptionsand targets through attention to detail, ownership of issues and follow-
throughCarry out regular qualityreviews to ensure the processes are being followed and verify the quality ofdeliverables.
Ensure services aredelivered to the agreed deadlinesRamp quickly on changesto tools and processes to ensure there is business / delivery continuitythrough changesBuilding Relationships Work with theService Center delivery leads and delivery managers to resolveescalations and to improve internal processes & policiesPromote teamworkand collaboration through a positive attitude and effective communicationPromote cross-
regioncollaboration and support the global community by sharing best practicesand operational improvement opportunities to improve Service Center ServicesBusiness & Technology InsightsUnderstand the goalsof the Service Center and the Service(s) you provideUnderstand currentbusiness processes & tools which impact our service delivery and workwith the necessary owners internally to resolve any issues, and fix processesIdentify issues thatare systemic and report on key trendsProvide feedback,recommendations and data that contributes to refinement of processes,and deliverablesPossess good technicalexpertise in relevant Client technologies to quickly understand incidentsand provide a high-
level review to all stakeholders Carnival Corporation reimagines guest experiences with high-touch tech. Read More Qualifications Excellent written and oral English language skillsBachelors degree in economicsAdvanced skills in Client Office applications (Excel,Work, PowerPoint, etc.
Experience working within Lead-to-Order / Pre-sales teamsExperience with lead qualification / scoping and alignmentof customer needs to solutionsExperience in an enterprise support and / or customerservice environment(s) with a strong understanding and knowledge of support,customer service delivery and / or the consulting industry and processesPassion for and track record of delivering greatcustomer experiencesConsistently practices and demonstrates strongorganizational, communication, project management, negotiation, stakeholdermanagement and problem-
solving skillsAbility to follow instructions, review team processdocumentation and provide knowledgeable feedbackAbility to develop andmaintain good working relationships across functional groups.
Ability to work independently, while in ateam environmentPrioritization skills to manage multiple requestsTime management skills to deliver service(s) in a timelymannerOrganizationalskills to be able to document and quickly reference information and knowledgeprovided by internal resources and manage multiple requests and deliver in atimely manner