About the job
Visma IT & Communications AS is now looking for a passionate Service Owner to strengthen the Cloud Service Brokerage team.
The Cloud Services Brokerage is the single interface between the cloud providers and the group providing combined technology, people and methodologies to ensure Visma’s place as one of the leading cloud software providers in Europe.
As the Cloud Services Brokers in Visma we provide our expertise, along with the best tools and practices to manage the use, performance and delivery of cloud services for the entire group.
The Service Owner will be responsible for the lifecycle management of the cloud services (AWS, Azure and Google Cloud Platform), including profit / loss, stakeholder management, functional requirements for new / existing services and continuous improvement of the services.
Service Owner works in close cooperation with the customers, and follows the general development in the market to know what is important for the customers in the future.
We are looking for a customer-oriented professional, who is structured and organized, and has a passion for delivering best in class IT services.
The successful candidate will be self-starting and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to create a good working climate in the group.
The team is international so you will use English both written and orally. If the descriptions above fit you, and you can check several of the following bullets, Visma IT & Communications can offer you very interesting work and competitive terms.
Accountable for the end to end services delivery for AWS, Azure and Google Cloud Platform, which include the following tasks :
develop the cloud services strategy and the corresponding roadmaps
establish the Profit & Loss on owned services
create value adding services
assist the organization with cost savings in the cloud
involved in contracts negotiations with partners and vendors
authorize the release of new capabilities
review and update owned service descriptions
coordinate and run vendor programs and initiatives
manage escalations towards vendors on behalf of the organization
stakeholder management on owned services
act as the contact point between the vendors and the organization
perform risk analysis and management of Managed RIs
assist internal stakeholders with Cloud related questions and / or activities (legal, quality, finance, service management, vendor management etc.)
support new and existing customers with their onboarding to public cloud
coordinate meetings with Visma customers and vendors on public cloud related topics
create and share posts and articles in different public cloud topics
review and approve invoices
work with the other Service owners on activities related to the Service Catalog
create and present monthly business reviews on owned services
Your skills :
Minimum 3 years' further education, e.g. BSc or MSc in Economy or IT
Preferably 3-5 years of relevant experience in similar positions with IT service delivery / product management
Project lead or team lead experience
Genuine drive to deliver quality and continuously improve the performance
Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities
Understanding the IT Service industry as well as the relevant marketplace
effectively handle risk and uncertainty in ambiguous situations
Background in product development and / or product ownership
Demonstrated resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations
Highly effective written and oral communication skills.
Negotiation capabilities and problem solving mindset
Strong skills in communication and cooperation
Fluency in English is required
IT background would be an additional advantage