Process Architect Helpdesk - Management Trainee - English
Napoca, Cluj, Romania
6 zile în urmă


  • Collaborates internally within the company with members of the same team or of other teams in order to accomplish the allocated tasks;
  • Ensures that the process activities are carried-out in accordance with the solution agreed with the customer in the Design and Transition phase;
  • Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled;
  • Carries out transformation initiatives and projects to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded with the client;
  • Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO);
  • Presents the performance indicators in the operational reviews meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma;
  • Conducts team huddles to communicate the information regarding to the process priorities;
  • Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive and explained in a logical manner, tailored to the process needs.
  • Successfully finalizing of the training plan related to the role hold and tasks;
  • Providing training and preparing other team members with regards to the daily tasks whenever it is necessary or requested by the manager;
  • Periodically updating of the working procedures;
  • Developing implementation activities of new systems / applicable tools to the processes in scope;
  • Monitors the team performance on a daily basis and ensures that individual and team objectives are met while complying with the established standards
  • Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder;
  • Participates in the selection of team members for different roles by assessing their process experience / knowledge;
  • Keeps a close collaboration with its homologous Pathfinders and Front Runners in order to be informed about the process related issues / intiatives or human resources that may have an impact on the customer;
  • Carries out the onboarding / offboarding activities for the team members within the customer’s system;
  • Participates to the external governance established with the internal stakeholders related to process;
  • Participates to different projects, initiatives within Genpact.
  • Qualifications we seek in you!

    Minimum Qualifications

  • Business analysis
  • Project mgmt.
  • Data Visualization (Excel Proficient & another tool similar to BI, Tableau, etc.)
  • HRIS & HR Data Reporting
  • Change mgmt..
  • Preferred Qualifications

  • Working (Implementation experience is a major plus) in most of the following HRIS areas : Payroll, Time & Attendance, Recruiting and Applicant tracking, Performance Management, Succession Planning, Compensation & Benefits Management, Learning Management, Case Management, Employee Portal, and Report / Analytics platforms
  • Working (Implementation experience is a major plus) with at least one Ticketing tool for HR processes
  • Working with different data visualization tool and building insights to facilitate the people decisions process
  • Working in a matrix organization and intermediate different process / system changes for minimum 5 countries in EMEA
  • Preferred qualifications

  • GB / Lean certified
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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