Call Center Coordinator
IQVIA Holdings Inc.
Bucharest, Romania
2 zile în urmă

Role purpose

Coordinate the call center activities, related to Market Research projects : Primary Market Research, Marketing Services and Syndicated projects.

Responsibilities

  • Organizing and coordinating of the project team related to all actions completed during the field collection process in Call Center.
  • Full monitorization during the field collection process to each project in order to fulfill projects objectives : timelines, costs, quantity targets and quality checks.
  • Assuming the role of Pharmacovigilance responsible during the data collection stage, for all projects managed in Call Center.
  • Main contact for the PM from the field collection team side, in terms of Pharmacovigilance process : trainings, Adverse Events monitorization, any other communications and actions related to this process.
  • Responsible to update the department procedure considering local and global requirements and coordinates the team to follow all the terms from this procedure.
  • Main contact for the PM related to data collection phase : provides statistics from projects, any information that could impact the project objectives.
  • Keeping track of the cost level for each project and communicate with the Project Manager
  • Responsible to find solution for data collection improvements, increase the success rate for each project type
  • Required skills / qualifications

  • Proficiency in Windows applications (Excel, Word, Access, PowerPoint, etc.)
  • Good analytical and problem solving skills.
  • Good understanding of the pharmaceutical industry and diagnoses trends.
  • Ability to identify / eliminate repetitive problems and standardize the processes by using existing research tools and / or help in developing new tools.
  • LI-SM3

    At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.

    The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

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