Customer Success : Microsoft aspires to assist our customers achieve their digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
To this end, Microsoft invests in a dedicated Customer Success team that will help our customers successfully realize their business outcomes.
Microsoft's Global Account Management Delivery (GAMD) is a fast-paced, growing global organization that focuses on scalable deliveries and cloud consumption with Small-Medium Enterprise Commercial, State Local Government, Education, and Non-profit customers.
We are customer-obsessed!
As a Customer Success Account Manager, you are the primary customer-facing role responsible for customer success by managing program deliveries and strong customer relationships.
Our priority is the customers' successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Key Accountabilities include :
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together.
We admire what humans dare to achieve and motivate each other every day to empower others to achieve more through technology and innovation.
Together we make a difference.
We are looking for a highly motivated and passionate Customer Success Account Manager
CSAM) to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently.
The CSAM owns consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight.
The CSAM must show leadership in collaborating with multiple teams and critical stakeholders who may deliver complex customer success solutions.
Experience in managing various stakeholder relationships to get a consensus on solutions / engagements is essential.
Also, the capability to drive both customer and Microsoft activity is critical to achieving results.
Good presentation skills with various levels of management (Senior Executives and IT management).
Understanding of partner ecosystems and the ability to utilize partner solutions to solve customer needs.
Travel required : 10-30%