This position will be responsible for carrying out production support for the global Oracle ERP Instance for Emerson Automation Solutions.
Requires expert skills in Oracle release 12 Supply Chain Management Suite, with an emphasis in order management. This role requires expert skills in analysis, issue resolution, troubleshooting and communication.
Implementation experience and detailed understanding of the following Supply Chain Management application modules in Release 12 : Order Management, Procurement, iSupplier, Inventory, Configurator, Pricing
Functional support for more than 24K users of Oracle eBS R12 instance Order Management / Procurement / Advanced Pricing / WMS modules
Work on assigned tickets to meet the agreed SLAs
Identify corrupt / orphan transaction records and deploy data fixes to maintain data integrity
Coordinate solution with Technical Analysts whenever custom components are involved (Forms / Reports / PLSQL)
Adhere to Change Management processes whenever a new setup change needs to be introduced in the Oracle Instance
Create functional requirements specification docs whenever a new change needs to be introduced in the instance
Work closely with MyOracleSupport for reporting / fixing bugs in standard Oracle functionality
Testing solutions / patches / data fixes provided by Oracle Corp before moving those to the Production environment
Training material and application documentation as required
1-3 years of experience working with Oracle E-Business Suite in Supply Chain Management area.
Ability to analyze, understand and effectively communicate functional material to end users and management.
Experience with gathering user requirements and understanding and interpreting requirements specifications.
Experience with full Systems Development Life Cycle.
PL / SQL experience is desirable
Fluent in English
Self-Motivated / Team player.
Ability to work in a demanding user environment.
Strong interpersonal, written and verbal communication skills.
Solid analytical, negotiation and problem solving skills.
Develop training material and application documentation as required.
Identify and test application patches prior to promotion to production.
Proven history of successful problem solving with a sense of urgency.
Work with My Oracle Support Technical Support on SR resolution.
Release11i to R12 upgrade or implementation experience a plus.