SYKES Romania is looking for a problem solver / a resourceful person that has a solution for every issue.
We are a multinational company with the headquarters in US, with a dynamic environment and people from all over the globe (native speakers as well).
We teamed up with world’s most known brands and we are helping them keep their strong reputation among clients.
If you like being helpful and you like fixing things, then we are looking for you!
Your main responsibility will be to answer enquires coming from end users (our client’s clients) via phone, email, chats or forums.
A working day in Sykes Team includes some of the below activities and responsibilities :
To respond to all customers’ inquiries within given timescales, efficiently and effectively;
To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
To deal with all correspondence as requested / required;
To accurately log all calls and in line with procedures;
To responsibly maintain and update all job-related administrative forms;
To consult product manuals, to be able to advise customer of appropriate options / solutions.
Proficient in either Slovenian or Croatian and good English skills;
Previous experience of or aptitude for Customer Service is a plus;
Good organizational skills;
A working knowledge of MS Word / Excel;
Excellent communication skills and the ability to remain calm in all situations;
Ability to work on own initiative and under pressure in order to achieve deadlines;
Ability to adapt to a continuously changing environment and procedures;
Join Sykes team professionals and we will offer you :
Professional technical training (paid);
Fix salary, bonuses based on performance and medical benefits;
Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level);
Real possibilities of career development;
A modern, dynamic and friendly working environment.
Customer Service Customer Support Technical Problem-Solving
Sykes Enterprises Eastern Europe