Windows Support Engineer with Italian
Microsoft
Bucharest, Bucharest, Romania
1 zi în urmă

This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.

The Windows Support Engineer is a trusted advisor to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical problems.

Frequently, these problems will not only be technically complex, but will also require a customer-oriented mindset. You will have a chance to contribute to keeping up and running various environments for some of the world’s largest companies.

When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

WE ARE LOOKING FOR PEOPLE WHO :

  • Are smart and intellectually curious,
  • Seek a challenging work experience,
  • Want to learn and gain greater expertise in their field,
  • Are interested in a wide range of professional development opportunities,
  • Enjoy providing the highest level of customer experience,
  • Work with passion, while having fun, and act in an honest and ethical manner.
  • Responsibilities

  • You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.
  • Act as a technical focal point in relationships with other companies.
  • Exhibit leadership through personal responsibility, accountability and teamwork.
  • Occasionally manage critical situations on technical and relationship level.
  • Use trace analyses or debugging skills to analyze problems and develop solutions to meet customer needs.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.
  • Qualifications

    We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence.

    Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below :

    Previous experience with an emphasis on configuring,managing and troubleshooting in some of the following areas :

  • Windows Failover Clustering
  • Virtualization and Hyper-V
  • Storage : iSCSI, MPIO, Storage Spaces Direct (S2D)
  • Windows Backup and VSS
  • Familiarity with the following would be a plus :

  • Windows scripting and PowerShell
  • Understanding of networking concepts such as DNS, DHCP, SMB, NLB and TCP / IP protocols.
  • Windows Internals
  • Tools : Sysinternals Suite, Perfmon, xPerf, WinDBG.
  • Italian knowledge, will be a plus.
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