Collections Analyst with French skills
HP
Bucharest, Romania
3 zile în urmă

Responsibilities :

  • Analyzes and recommends customer credit limits based upon credit scores.
  • Analyzes output from fraud detection system and makes recommendation for further investigation.
  • Interacts with credit card companies to manage credit charge-backs.
  • Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
  • Recognizes trends for non- payment and resolves issues by engaging internal partners.
  • Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
  • Analyzes at-risk customers and recommends account strategies to prevent delinquencies
  • Education and Experience Required :

  • First level university degree with a focus in business or economics recommended or equivalent experience.
  • Typically 0-2 years of experience.
  • Knowledge and Skills :

  • Good written and verbal communication, negotiation, and conflict resolution skills.
  • Basic accounting knowledge.
  • Good problem solving skills.
  • Familiarity with computers.
  • Basic prioritization skills.
  • Basic understanding of HP's order management process.
  • Basic understanding of HP's dispute management process.
  • Basic understanding of collection processes and financial concepts.
  • Basic influence skills.
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