Our client, a leading global telecommunication company are recruiting for a Core Network Operations BO to join their business in Germany.
24*7 NOC operations for Mobile and Fixed Core Network
Handling Level 2 support activities of the NOC
Managing escalated faults and work in crisis to resolve the faults
Fault management, problem management, change management and Trouble ticket management.
Troubleshooting of faults in defined SLA / OLA
Configuration Management & support Change Management
Participate in scheduled network outages, upgrades and issuing notifications to customer.
Interact with Equipment vendor, partners and suppliers to communicate, present NOC operational issues
Doing RCA for repetitive faults and performance analysis of the network
Interact with customer to present performance reports, suggest optimization measures
Guide Level 1 for following practices and act as technology expert
Minimum 8-10 years of experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations
Should have operations experience in following technologies implemented in Fixed network
Circuit Switches / Wireline switches
Should have experience in providing Level 2 fault management support, executing changes in the network and providing solutions for problems
Should have experience of working on Synchronization related issues
Hands on proficiency in the configuration and fault management for following mentioned network elements.
In-depth understanding and troubleshooting on MSS,MGW,STP,HLR.
In-depth knowledge of 2G / 3G / 4G Call Flows.
4G / 3G CS KPI core performance improvement task planning and execution management.
LTE / IMS deployment analysis and identification of key requirements in core network.
Have good analytical and technical decision making skills
Exposure of process frameworks and experience in process documentation
Should have experience of user level knowledge of OSS / NMS tools, preferable to have experience on Netcool, Remedy
German speaking skills
English writing and speaking skills