Job Description : Hello!
Before we get into things further, thank you for taking the time to read our advert and for taking an interest in Micro Focus!
Who We Are
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.
We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.
That is high tech without the drama.
The Hybrid Cloud Management (HCM) Technical Success team, as part of the larger ITOM Customer Success charter, is focused on optimizing the overall experience customers have with the HCM product suite.
The Technical Success team works with Micro Focus Sales and Presales, and provides technical expertise in big deal opportunities.
We also work with our customers prior, during and after onboarding and go-live activities, where we offer technical and functional advice on implementations, review customer requirements, develop solution architecture, and answer questions on internal and external HCM forums, and support specialized customer demos.
In close cooperation with Product Management and R&D, your input and feedback will be used to improve product quality and influence our future road-map.
We are looking for people with a unique combination of technical expertise, enterprise implementation, project management, and excellent customer management experience.
What kind of work would you be doing?
Assist Micro Focus Software Sales and Technical Presales by providing technical expertise for big deal opportunities, during proof-of-concept installations, proof-of-value evaluations, or specialized demonstrations
Assist Professional Services and our Software Partners in their implementation projects by providing solution architecture, sizing and configuration reviews.
Review requirements and design with the customer and implementation team, provide in-depth technical expertise and recommendations following best practices and lessons learned from other customer implementations.
Review and prioritize customer-reported Defects and Enhancement Requests critical for go-live, coordinate with Product Management and R&D team.
Bring back to R&D and the Product Management team the customer feedback and influence future product direction.
What achievements should you have so far?
Bachelor degree required, technical degree preferred. Minimum 6-10 years’ experience
Experience working in a multi-cultural global organization.
Knowledge and Skills :
Customer facing role that includes, but is not limited to, issue resolution and escalation management at the technical, business owner and executive levels
Knowledge of cloud management, automation, ITSM spaces, incl. Micro Focus Hybrid Cloud Management X (HCMX), Cloud Service Automation, Operations Orchestrations, Service Management Automation X (SMAX), Vertica.
Cloud platforms : Amazon AWS, Microsoft Azure, Google Cloud.
Docker, Kubernetes and Micro Focus ITOM-Platform (based on Docker & K8S), OpenShift.
Linux (RedHat, SUSE, shell scripting, LDAP, administration) and MS Windows (scripting, Active Directory).
Good debugging and troubleshooting skills.
Good networking skills (IP, load balancers etc.).
What will you get in return?
As well as a meaningful career with the opportunity to really develop and display your skills and ideas, you will also receive support, progression, training and development.
As well as this and your salary, you will also receive an array of competitive benefits and an annual individual and company performance related bonus.
What are you waiting for? We are waiting for you