(Junior) Consultant (f/m) 1st Level Support
MHP - A Porsche Company
Timisoara
1 zi în urmă

Tasks

  • Identifying and assessing customers’ needs
  • Offer user support for the OneTrust platform
  • Act as the single point of contact to the customer for all types of service requests
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Improve usage and increase the productivity of IT support resources
  • Improve customer service, perception, and satisfaction
  • Ability to work in a team and communicate effectively
  • Solve medium to high complexity application related incidents coming from end-users
  • Qualifications

  • Bachelor’s or Master’s Degree in Business Administration, Economics, Computer Science or equivalent education
  • Ability to diagnose and address application issues
  • Ability to learn employer-specific software
  • Ability to juggle multiple tasks simultaneously
  • Complex problem solving and high attention to details
  • Good verbal and written communication skills German and English
  • Quick comprehension and a high level of logical thinking
  • Initiative and flexibility, independent and systematic in the approach
  • At a Glance

    MHP is a leading international management and IT consultancy. We develop pioneering mobility and manufacturing solutions for international corporations, established mid-sized companies and disruptive startups.

    Our consulting approach is uniquely holistic. We combine IT and technology expertise with deep management knowledge. That’s why MHP is the ideal partner for a successful digital overhaul.

    As digitization experts, we provide crucial analysis and cutting strategies to convert change processes into sustainable value.

    Over 3,000 MHP employees currently advise 300 clients worldwide. International service means international presence, and MHP has planted flags over the globe.

    We have 19 offices - eight in Germany and the rest in the UK, China, Romania, the US and Switzerland. But the same, central principle applies in every location - MHP : DRIVEN BY EXCELLENCE.

    Exclusive look behind the scenes

    Consulting is an extremely diverse field, with no two days the same. Every week presents new challenges. That’s not advertising speak - it's the truth.

    We’re proud of our achievements, and share them online. Take a look at our online channels for a taste of current events, expert interviews, videos, specialist articles and photo galleries.

    How to apply?

    With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable).

    By the way, our recruiting team will review your application both in the context of the specified job, and also cross-departmentally.

    This way we can evaluate whether there is a suitable position for you anywhere at MHP.

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