Local Operations Quality Assurance & Project Training Coordinator
Conectys
Bucharest, Romania
1 zi în urmă

You come with :

  • C1 level of English (both written & spoken);
  • Minimum 1 year experience in coordinating quality & training teams / processes in a BPO environment;
  • Ability to understand customer needs & optimize work processes and procedures;
  • Advance level of Microsoft Office knowledge, especially PPT;
  • Your day in Conectys :

  • You will optimize, implement and successfully manage quality & training standards implementation;
  • You will increase the overall quality, client satisfaction and customer experience by providing high quality and ongoing training;
  • You will monitor and evaluate training sessions’ effectiveness, success and ROI periodically and report on them;
  • You will make sure the work quality of the QA Analysts, Trainers and CMs / CSRs is within the agreed levels
  • You will evaluate QA Analysts and Trainers performance;
  • You will prepare operational quality & training analyses for the projects coordinated;
  • You will ensure all work, quality & training procedures are acknowledged, understood, assimilated and applied;
  • We have for you :

  • An attractive salary;
  • Meal Tickets, private medical insurance, Bookster, and other benefits and discounts;
  • Work from home possibility (during the COVID-19 pandemic);
  • International career opportunities;
  • A professional work environment in a fast-growing company with young and dynamic people.
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