Customer Support Representative with English & Dutch -REMOTE
Internet Marketing On-line
Remote (de acasă)
4 zile în urmă
source : EJOBS GROUP

Candidatul ideal

Hey you! Yeah, you! We are looking for a sociable, enthusiastic and proactive colleague to be part of our English&Dutch Customer Service team.

We are a company that values talented people and supports a healthy working environment. One of our goals is to make you feel as a part of a family, always helping each other and facing all the challenges together.

The main requirements for this job are :

  • 100% remote job with a very good internet connection and a landline phone available
  • Proficient English and Dutch language, both written and spoken;
  • Good PC and Microsoft Office skills;
  • Ability to stay calm when customers are stressed or upset;
  • Customer orientation and ability to adapt / respond to different types of characters;
  • Ability to multi-task, prioritize and manage time effectively;
  • Willingness to work on shifts, 09-17, 13-21 and 17-01.00, and 2 weekends per month;
  • Experience working with customer support is a plus.
  • Descrierea jobului

    Your responsibilities will be :

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Identify and assess customers' needs to achieve satisfaction
  • Cancel or upgrade accounts
  • Communicating with customers through various channels : e-mail, chat and phone calls.
  • Acknowledging and resolving customer complaints.
  • Processing forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Work with customer service manager to ensure proper customer service is being delivered
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
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