Customer Service Representative with Spanish or Italian
Emerson Electric Co
Cluj-Napoca, CJ, RO
2 zile în urmă
source : equest

By joining Emerson as a Customer support representative, you will have a meaningful role in for handling all after sales service for Insinkerator UK and EMEA.

You will be responsible for providing guidance and assistance to our customers via phone or e-mail in any inquiries they might have regarding products and warranty issues.

Through this role we will give you the opportunity to work in a dynamic environment closely together with Production, Sales, Marketing and Operations and you will learn from our expert team and grow within our organization.

Are you customer-focused, well-organized and driven for result? Then join our Emerson team! In this role you will : Handle Inbound / Outbound Calls : Inbound calls :

  • Interact with consumers providing world class customer service by responding to inquiries, requests or concerns about InSinkErator’s products and services within the required service level.
  • Gathers relevant facts, identifies symptoms, evaluates and analyses needs and delivers solutions that meet customer expectations in adherence to the set quality guidelines
  • Accurately document and update interactions and enters information in CRM
  • Accurately identify and raise issues to the proper channel Outbound calls :
  • Follow up on specific campaigns, sales leads, demonstration requests & other commercial or technical questions received via website or other
  • In future, initiate proactive sales calls under the guidance of the Sales team to develop replacement sales Other communication and administrative tasks :
  • Keeping the CRM system up to date and inputting new customers to the CRM
  • Sending letters / standard communication messages via fax / email
  • Following regular product training, you will be able to give technical advice to customers, and to make product recommendation based on customer needs.
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