Job Description - Follow strict company policies and procedures and deliver a consistent and professional level of service at all times;
Manage a collection portfolio through : - Collection calls, escalation and issue dunning letters to overdue accounts- Email communication-
Dispute resolution- Recommendations for credits / write-offs- Reconciliation- Participate in client and customer conference calls;
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments;
Responsible for regular forecasting and status reporting for portfolio;- Respond to all requests for accounts receivable information or analysis to the client;
Communicate and follow up effectively with sales dept regarding customer accounts on a timely basis;- Generate and distribute weekly / monthly AR reports;
Establish and maintain effective and cooperative working relationships with the involved departments. Carnival Corporation reimagines guest experiences with high-
touch tech. Read More Qualifications - Entry level;- University Degree in Economicsor Previous experience Client Service-
Fluency in English and German;- Attention to detail and the desire to take responsibility for assigned customers;- Good in dealing with numbers and information;
To be able to work in teams, under pressure and with strict deadlines;- Driven and enthusiastic personality;- Excel and Word skills and basic knowledge of economic terms (ie.
Invoice, VAT);- Ability to work in a team environment as well as individually;- Ability to learn multiple software applications.