L3 Support Engineer
Qualitest
Bucharest, Bucharest, Romania
3 zile în urmă

Description

Our partner is seeking a Level 3 Support Engineer which will be responsible for maintain a 24 / 7 on-premises systems on customer sites.

The day to day activities includes diagnosing and troubleshooting software and hardware problems as part of our partner solutions and products.

The role will emphasize on legacy products together with our new product platform including open source technologies with micro services environment.

The position will require a high degree of coordination with the customers world-wide and the company’s engineering, services, laboratory, R&D operations and business teams.

The role includes travel to customer sites.

  • Customer centric, becoming the person our customers trust and value
  • Problem solver, taking ownership and team player with hands-on ability that can work with other team members to accomplish various jobs, and to thrive in a collaborative to resolution.
  • Working knowledge of cyber processes, implementation and system operations
  • IT, HW and Software
  • Install, configure and deploy
  • Ability to participate in a multi-task environment
  • Familiarity with Support methodologies, practices and tools
  • Set and meet the performances by KPIs
  • Requirements

  • At least 3 years’ experience in R&D / technical support / professional services or similar
  • Ability to understand and analyze complicated, multidisciplinary and distributed systems
  • Excellent English language skills - spoken and written are must
  • Experience with operating systems : Linux and Windows are must
  • Experience with NetApp, VMware are must
  • Knowledge and experience in problem solving with Kibana, Prometheus and Grafana are must
  • Knowledge and experience in problem solving with Micro services environment - Docker and Kubernetes are must
  • Experience with SQL databases - Advantage
  • Experience with BigData,Kafka, Elasticsearch, Flink -Advantage
  • Knowledge and understanding of CD / CI processes - Advantage
  • Knowledge of scripting like : Ansible, bash, python - Advantage
  • Knowledge in telephony protocols (SIP, H323, SS7, GSM) - Advantage
  • Cloud experience - Advantage
  • Working over on-prem environment
  • Bachelor’s Degree in Computer Engineering Advantage
  • Meal tickets

    Private Medical Insurance

    Dental Insurance

    Gifts on holidays and Birthdays

    Unlimited trainings - Udemy

    Office Snacks & Drinks - Unlimited access at the office

    Company Events (out of office location)

    Other (...)

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