Our partner is seeking a Level 3 Support Engineer which will be responsible for maintain a 24 / 7 on-premises systems on customer sites.
The day to day activities includes diagnosing and troubleshooting software and hardware problems as part of our partner solutions and products.
The role will emphasize on legacy products together with our new product platform including open source technologies with micro services environment.
The position will require a high degree of coordination with the customers world-wide and the company’s engineering, services, laboratory, R&D operations and business teams.
The role includes travel to customer sites.
Customer centric, becoming the person our customers trust and value
Problem solver, taking ownership and team player with hands-on ability that can work with other team members to accomplish various jobs, and to thrive in a collaborative to resolution.
Working knowledge of cyber processes, implementation and system operations
IT, HW and Software
Install, configure and deploy
Ability to participate in a multi-task environment
Familiarity with Support methodologies, practices and tools
Set and meet the performances by KPIs
At least 3 years’ experience in R&D / technical support / professional services or similar
Ability to understand and analyze complicated, multidisciplinary and distributed systems
Excellent English language skills - spoken and written are must
Experience with operating systems : Linux and Windows are must
Experience with NetApp, VMware are must
Knowledge and experience in problem solving with Kibana, Prometheus and Grafana are must
Knowledge and experience in problem solving with Micro services environment - Docker and Kubernetes are must
Experience with SQL databases - Advantage
Experience with BigData,Kafka, Elasticsearch, Flink -Advantage
Knowledge and understanding of CD / CI processes - Advantage
Knowledge of scripting like : Ansible, bash, python - Advantage
Knowledge in telephony protocols (SIP, H323, SS7, GSM) - Advantage
Cloud experience - Advantage
Working over on-prem environment
Bachelor’s Degree in Computer Engineering Advantage
Private Medical Insurance
Gifts on holidays and Birthdays
Unlimited trainings - Udemy
Office Snacks & Drinks - Unlimited access at the office
Company Events (out of office location)