Sr Technical Support Assistant
Honeywell International Inc
George Constantinescu, Bucharest, ROU
11 zile în urmă

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk.

You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.

You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools.

You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.

Be part of a team that is solving complex technical problems for the customerLearn to apply highest standards of customer support Build business acumen while learning to address customer's technical needs

Facilitate issue identification and analysis

Investigate and resolve technical issues

Track requests resolution

YOU MUST HAVE

  • High School Diploma, or equivalent. Some experience in the field.
  • WE VALUE

  • Bachelor degree in Management, Computer Science or a technology related discipline
  • Experience in the industry is preferred
  • Good interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • INCLUDES

  • Relocation Provided
  • Job ID : HRD55664
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