This is an external staff position. Your employer will be a third-party supplier, in service for Microsoft.
The Support Engineer is a critical role in the resolution of highly complex, technical, and escalated support incidents related to supporting customer development and deployments.
The successful candidate has the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations;
will be a technical resource for the team regarding case reviews, troubleshooting and effective customer interaction and will interface with various levels of management within customers, Partners, and Microsoft.
We are looking for talents that :
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting.
Demonstrate critical thinking, strong communication skills and ability to develop strategic on going customer relationships.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Are available for weekend shifts during EMEA hours periodically, if necessary.
Experience and Skills required :
Windows System Administrator with good Active Directory knowledge and troubleshooting skills
Strong knowledge of Microsoft Windows Servers and Client Operating Systems
Troubleshooting skills in AD FS (Active Directory Federation Services)
Troubleshooting skills on at least one of the Microsoft Synchronization Engines, FIM / MIM, DirSync, AADSync or AAD Connect
Troubleshooting skills in Network and DNS
Knowledge related to Microsoft Office 365 Cloud Services / Azure Active Directory
Solid foundation and background in Microsoft products and technologies