Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.
Role and Responsibilities
What is the role about?
You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.
In this role, you will mainly be responsible for the following activities :
Collaborate with different stakeholders to ensure timely completion of project deliverables
Perform a series of pre-defined checks over the documents submitted by Samsung customers
Document and evaluate customer submissions for cashback requests
Create claims and process payments
Act as escalation point for complex issues
Take ownership of customers’ issues and follow problems through to resolution
Create and deliver various types of reports
Skills and Qualifications
Your profile :
Previous experience in Client Support / back-office
Proficiency in English
Excellent eye for details and curiosity to investigate
Flexibility / adaptability to cope with a dynamic working environment and a new project setup
Customer orientation and great communication skills to interact with a variety of clients
Experience with assisting customers remotely
Demonstrated ability to independently solve problems and to work effectively as part of a team
Good Excel skills
Previous experience with SAP and CRM systems is a plus
Experience in writing and documenting processes as well as work procedures is a plus
Why is Samsung SSC Europe the place to be?
The future that we wish to create begins with our employees. We invite YOU to shape the future with us. Being one of the best in the industry comes with hard work, but we also make it rewarding through :
Meal tickets (15 RON / day)
Lunch bonus, in addition to meal tickets (160 RON net)
25 vacation days per year
Private medical subscription
Discount to Samsung products
Support for continuous learning via in-class, online trainings and books (Bookster subscription)
Gym subscription (WorldClass)
Daily fresh fruits in the office
Fun team buildings & team events
If you are European Economic Resident, please click .