Collections - Process Associate - Hungarian and English
Napoca, Cluj, Romania
1 zi în urmă


  • All aspects of collections regarding debtor's ledger and also the need of detailing all collection activity.
  • Handling incoming and outgoing calls
  • Facilitating the identification and resolution of any customer disputes
  • Allocating and clarifying payments and also handling overdue payments
  • Receive and resolve discrepancies (bank, business, customer contact)
  • Prepare and dispatch dunning letters / statements
  • Provide support to the AR Team Leader and Analyst for credit control activities as required.
  • Month end processing and reporting requirements
  • Ensuring all associate activities are compliant to the audit requirements
  • Partner concern and follow through of issue’s re debtor's ledger
  • Ensure Key Metric’s are met, and service is delivered to end users as encouraged
  • Qualifications we seek in you!

    Minimum qualifications

  • Very good knowledge of Hungarian and English, min. C1.
  • Good MS Office (especially MS Excel) knowledge.
  • Analytical thinking and ability to learn fast.
  • Past work experience in handling customers / AR / credit activity (represent an advantage);
  • Multinational experience can be an advantage for this application;
  • High School Degree (University graduate or Economic studies are an advantage);
  • Encouraged Qualifications

  • Previous experience in Accounts Payable / Finance.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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