WHO WE ARE : Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions.
We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies worldwide to have a better day at work.
We pursue innovation, strive for sustainability and develop insights in every part of our business. We encourage curiosity and critical thinking;
we embrace well-being in its broadest sense and we provide mentoring and inspiration at every step of your career journey.
Steelcase Cluj is looking for a Mock-Up & Specials Coordinator to join the Operations team.Our Mock-Up & Specials Team supports the Steelcase sales and dealers across EMEA, contributes to win rate, position products out of catalogue, creates value by fast response time and Mock-up deliveries on time, complete and perfect quality.
WHAT YOU WILL BE DOING :
Act as main contact for Sales and dealers on Mock-up and customized products topics.
Analyse and qualify the mock-ups together with Sales and understand the context : customer, business potential, timeline, key success factors.
Conduct feedback reviews with Sales after mock-ups and assess performance.
You will be responsible for centralizing all requests for support on strategic Mock-ups coming from Sales.
Enter orders coming in from Sales, Dealers and Internal Business Partners for Mock-ups and First of Series.
Build the order overview for each Mock Up and initiates Alignment Calls with internal partners.
You will be responsible for ensuring that the appropriate operational steps are taken to enable efficient and accurate order treatment, project support and you will maintain a close communication with internal partners (peers, plants, logistics, IT, R&D, etc.
in order to find the best solutions.
You'll support peers in the intermediate steps of the process (spec check, order check, order follow-up, coordinate deliveries & pre-fitting with SWS) and make sure that the mock-up is delivered complete, timely and defect-free to the customer.
You will be responsible for maintaining the Spark group up-to-date and publish news on a weekly basis (mock-up pictures, blogs etc.).
You will be the point of contact for requests on products from Steelcase partners that are not included in the standard catalogues.
Clarify the needs (style number, quantities, options, lead-times) of the customer in collaboration with the dealer or Sales.
Coordinate with internal Steelcase departments in identifying the best solutions and alternatives that would meet the clients’ criteria.
You will build a new EMEA style number using the specific tool ( CESAR ).
Maintain a close communication with internal partners (peers, procurement, product development, marketing) to find appropriate solutions.
Prepare the formal quote in SAP (product description and pricing) and related documents to aid the sales team and dealers.
Following up the codification until the product is ready for being entered in an order.
You will document performance and publish weekly metrics (win rate, process performance) and keep internal documentation up-to-date (follow-up list, visual management, meeting minutes, weekly reports).
You will review and analyzes together with management the dashboard indicators and reporting data to assess progress, comment trends, isolate issues and propose further solutions.
With a Lean mindset, actively participates in the continuous improvement process.
Strong communication skills and ability to build a strong network within the company
Ability to optimally provide timely support to Sales via availability and flexibility
Project Management Establishes priorities and deadlines, acquires necessary resources, and leads all aspects of implementation;
Customer oriented mindset and strong interest for Sales process
Good interpersonal skills both with internal and external customers
Teamwork (team spirit), managing time and workload effectively.
Abilities to work transversally
Ability to keep tight deadlines, work under pressure and to balance multiple tasks simultaneously and independently
Strong aptitude and willingness to learn new technology tools and products
Strong analytical capabilities
Knowledge of lean principles
3-5 years’ experience in the Customer Service Area / Project Management / or similar
English as language skills is mandatory, French and / or German language skills would be a strong plus
Working experience within or with an international team would represent a plus
SAP Knowledge, Outlook 365, Steelcase Product Portfolio and P-Con would represent also a big a plus
Do you see yourself working here? We'd love to hear from you! We are proud to have a diverse and inclusive workforce, and we're always looking to get better.
We value applicants who are comfortable interacting with people different than themselves. Women, people of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else are all encouraged to apply.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirement.