Guest Service Agent
Hilton Bucharest
București, Municipiul BucureȘti
1 zi în urmă

What will I be doing?

As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-

in through check-out and complete audits, as required. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required

  • Attend the Executive Lounge and Executive Floor Reception
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments

    Demonstrate a high level of customer service at all times

    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

    Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

    Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

    Comply with hotel security, fire regulations and all heath and safety legislation

    Act in accordance with policies and procedures when working with front of house equipment and property management systems

    Follow company brand standards

    Assist other departments, as necessary

    What are we looking for?

    Receptionists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members.

    To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow :

    Previous experience in a customer-focused industry

    Positive attitude and good communication skills

    Commitment to delivering a high level of customer service

    Excellent grooming standards

    Ability to work on your own and as part of a team

    Competent level of IT proficiency

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

    Previous experience in cash handling

    Hebrew language skills

    What benefits will I receive?

    Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.

    We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

    which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners.

    We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

    Learn more now about Hilton Hotels & Resorts the global leader of hospitality.

    More than 500 locations and nearly 200,000 rooms across six continents. Innovations include : pioneering the airport hotel concept, becoming the first coast-

    to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-

    class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry

    Aplică
    Adaugați la favorite
    Eliminați de la favorite
    Aplică
    Email-ul meu
    Făcând clic pe "Continuă", acord nevoo consimțământ de a procesa datele mele și de a-mi trimite alerte prin e-mail, așa cum este detaliat în policyApplicația de confidențialitate a lui neuvoo. Pot să-mi retrag consimțământul sau să mă dezabonez în orice moment.
    Continuă
    Formular